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Housing Navigator I

EXEMPT: Non-exempt, full-time
REPORTS TO: Program Director
COMPENSATION: $27.00/hour, medical/dental/vision, holidays, sick leave

POSITION SUMMARY

The Housing Navigator will work directly with homeless individuals to prepare for and secure stable housing. The Housing Navigator is expected to assist the client in a kind, caring and trauma-informed way to assess, plan, implement, monitor and evaluate actions required to meet the client’s housing, health, and human service needs.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following as well as other duties that may be assigned:

  • Understand Community Support (CS) Services and its core features (Housing Transition Navigation, Housing Deposit/Rent, and Housing Tenancy).
  • Participate in Homeless Management Information System (HMIS) and Activate Care trainings, which will be used to input housing goals and outcomes.
  • Orienting consumers and conducting intake interviews to collect information and assess the needs and strength of each consumer and/or family.
  • Work closely with prospective Landlords/Property Managers to promote permanent housing opportunities for households that are experiencing homelessness and those that are at-risk of homelessness.
  • Collaborate with FWJS Social Workers ensuring notification of housing opportunities and coordinating individualized housing plans with consumer in a timely manner.
  • Assist consumer complete a Tenant Resume and/or Housing Readiness Assessment (if applicable).
  • Coordinate with Landlords/Property Managers, FWJS Social Workers, and consumers in the housing process; sometimes including the application process and financial commitments related to housing.
  • Be present when consumer meets with Landlords/Property Managers. Be prepare to advocate on behalf of consumer. Prepare to be at lease signings (if applicable to circumstances). Assisting consumers in reviewing leases, acclimating to housing and meeting the financial requirements of security and rent.
  • Support the philosophy of consumer empowerment and respect for individual choices.
  • Conduct routine property updates, ensure Landlord/Property Manager is receiving rent payments, discuss any issues or potential issues, and address program non-compliance issues and evictions as required by Fair Housing standards.
  • Work with consumer to ensure maintenance issues are handled in a timely manner by the Landlord/Property Manager.
  • Stay informed of community housing issues by building and maintaining relationships with housing and social service agencies in and throughout the county.
  • Develop key reporting measures and tracking methods. Maintain monthly reporting on outcomes, successes and barriers.
  • Respond to inquiries from community residents – Provide and coordinate referrals, emergency services, and crisis intervention to residents as needed.
  • Establish updates and maintain list of available housing opportunities.
  • Serve as Landlord/Property Manager liaison including monitoring Landlord adherence to Fair Housing guidelines.
  • Providing general information about housing, screening of consumers for acceptance into various housing programs as well as verifying eligibility for such opportunities.
  • Orienting consumers and conducting intake interviews to collect information and assess the needs and strengths of each consumer and/or family.
  • Providing an appropriate level of guidance and support to assist consumers in meeting basic needs, addressing their action plan goals, and overcoming challenges.
  • Assist consumer complete a Tenant Resume and/or Housing Readiness Assessment.
  • Facilitating referrals and serves as advocate on behalf of consumers to assist them in securing services, entitlements, and support to reach their goals. Collaborating with outside providers to coordinate client services.
  • Actively recruiting Landlords/Property Managers willing to work in conjunction with the agency and locating
    affordable housing opportunities to meet the needs of the consumer.
  • Participating in weekly consumer meetings, case reviews, weekly staff meetings, training sessions, supervisory
    meetings, committee meetings, agency events, and other activities as directed
  • Obtaining ongoing training as required and as necessary to effectively perform duties and provide professional growth.
  • Maintaining up to date knowledge of regulations and requirements related to housing programs and consumers eligibility.
  • Must complete the free HUD Certified Housing Counselor Knowledge Assessment and the HUD Housing
    Counselor Certificate within 3 months of hire through www.hudhousingcounselors.
  • Continue education and remain knowledgeable of policies within HUD (The Housing Urban Development), HCD
    (California Department of Housing and Community Development), DFEH (The Department of Fair Employment
    and Housing), and our local public housing authority.

GENERAL JOB PERFORMANCE STANDARDS

Knowledge of Work: Possesses and utilizes organizational skills and knowledge of people struggling with homelessness. Has knowledge of local resources.

Professional Boundaries: Has ability to maintain appropriate boundaries with residents, clients, and guests.

Quantity of Service: Accomplishes an appropriate volume of satisfactory work under normal conditions. 

Quality of Service: Consistently demonstrates accuracy, thoroughness, maturity, and dependability with minimum supervision.

Workplace Relationships: Establishes and maintains cooperative and respectful workplace relationships. Serve as a team member.

Timeliness: Completes assignments on or ahead of schedule.

Ability to Learn New Duties: Interprets, analyzes, and responds appropriately in new situations.

Training: Keeps core competencies current by participating in skills training. Trains staff and Community Members.

Judgment and Common Sense: Decisions/actions are sound, including safety and risk management.

Cooperation: Willing to work with others toward common goals.

Respect for Diversity: Interacts courteously and tactfully with people of diverse backgrounds and interests.

Respect for Staff and Guests: Maintains respect and support of fellow staff members and volunteers in support of staff. Sensitive to inappropriate remarks or actions that make staff, volunteers or guests uncomfortable, and demands proactive correction of those behaviors on the spot. Zero tolerance for harassment of staff, volunteers, or guests

Communications: Demonstrates relevance and clarity of written and oral expression.  Effectiveness in exchanging ideas and information.

Initiative: Ability to originate, develop and create new ideas or take steps to get things done.

Problem Solving: Identifies and evaluates alternative solutions and selects the most appropriate course of action.

Attendance and Punctuality: Shows daily ability to reliably meet scheduled appointments, arrives on time and prepared to work, respects others’ time, and sets an example for others.

Service Environments: Noise level is moderate.

If Driving During Service Hours: Must possess a valid California Driver License; must maintain vehicle liability
insurance; must maintain a good driving record.

QUALIFICATIONS:

Education and Experience:

  • Bachelor’s degree from a four-year college or university in social work, counseling, or psychology or equivalent
    combination of education and experience.
  • Previous experience in working with people transitioning out of homelessness is preferred.
  • Experience living in and/or coordinating in communities with a diverse population.
  • Previous management, administrative and/or supervisory experience is preferred.

Language and Communications Skills:

  • Ability to effectively present information both orally and in written format and respond to questions from staff,
    guests, residents, government entities, accountancy authorities, service partners and the general public.
  • Computer proficiency in Microsoft Office applications and ability to quickly learn additional applications if required.
  • Well organized, self-starter.
  • Possesses excellent telephone, computer (MS Office), written, and verbal communications skills.
  • Speaking and writing both English and Spanish is preferred.

Mathematical Skills:

  • Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability:

  • Ability to define and solve practical problems and deal with a variety of concrete variables. Ability to interpret a
    variety of instructions furnished in written, oral, diagram, or schedule form.

Other Skills and Abilities:

  • A deep sense of compassion and understanding for homeless and marginalized individuals.
  • A dedication to and practice of social justice.
  • Must be mature, even-tempered and team spirited, respectful of the challenges of others, and have tempered
    judgment of others.
  • Possess passion and enthusiasm for the mission of Franciscan Workers of Junipero Serra.
  • Ability to multi-task, prioritize, and make sound independent decisions.
  • Comfortable and knowledgeable in consensus-based decision making and practice of non-violent communication.
  • Acts ethically, responsibly, and with utmost integrity.

PHYSICAL & SENSORY REQUIREMENTS:

  • Ability to easily climb stairs to a second story.
    • Ability to easily bend and lift 20 lb. overhead.
    • Ability to read and comprehend administrative documents as well as data on a computer screen.
    • Ability to hear normal conversations and answer phones.
    • Hand, finger, and body coordination sufficient to fulfill requirements of the position.
    • Ability to stand or sit for extended periods of time.

TRAVEL:

  • This job requires routine travel (driving) within the Salinas Valley area and occasional driving and other travel to
    perform advocacy tasks and attend training

Please submit resume to Roman Perez, Program Director, roman.perez@dorothysplace.org

Social Worker I

EXEMPT: No – full time or part time regular employment
REPORTS TO: Program Director
COMPENSATION: $27.00/hour, medical/dental/vision, holidays, sick leave

POSITION SUMMARY

The Social Worker I is responsible for the development and management of individual recovery plans for 18 chronically homeless adults often experiencing mental illness and addiction. The Social Worker I is expected to assist the client in a kind, caring and trauma-informed way to assess, plan, implement, monitor and evaluate actions required to meet the client’s health and human services needs.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following as well as other duties that may be assigned:

  • Understand that our clients are most often chronically homeless and have experienced a high and very difficult degree of trauma throughout their lives. Serve them kindly and without judgement.
  • Adhere to the staffing schedule and the position description developed by the Program Manager/Director to ensure consistent, safe, and reliable staffing.
  • Coordinate and provide care that is safe, timely, effective, efficient, equitable, client-centered, and trauma informed
  • Handle case assignments, draft service plans, review case progress and determine case closure
  • Help clients achieve wellness and highest possible degree of self-sufficiency
  • Facilitate multiple care aspects (case coordination, information sharing, etc)
  • Help clients make informed decisions by acting as their advocate regarding their clinical status and treatment options
  • Develop effective working relations and cooperate with multi-disciplinary teams
  • Arrange abeyances with social services, health and governmental agencies
  • Travel the extra mile and interact with clients to keep track of their progress and to ensure satisfaction
  • Record case information, complete accurately all necessary forms, Homeless Management Information System entries and produce statistical reports
  • Promote quality and cost-effective interventions and outcomes
  • Assess and address motivational and psychosocial issues
  • Adhere to professional standards as outlined by protocols, rules and regulations
  • Accept the advice and supervision of the assigned clinical supervisor
  • Attend weekly All Staff meetings.
  • Attend weekly case management meetings.
  • Attend staff in-service and other trainings. CPR and First Aid training are required with the expectation that each staff member can perform CPR if necessary.
  • Meet regularly with Program Manager and clinical supervisor for coordination, clinical review and mentoring.

GENERAL JOB PERFORMANCE STANDARDS
Knowledge of Work: Possesses and utilizes knowledge of the job which is essential to perform the specific functions and related work.
Quantity of Work: Accomplishes an appropriate volume of satisfactory work under normal conditions.
Quality of Work: Consistently demonstrates accuracy, thoroughness, maturity, and dependability.
Timeliness: Completes assignments on or ahead of schedule.
Ability to Learn New Duties: Interprets, analyzes and responds appropriately in new situations. Develops guidance and procedures.
Training: Keeps core competencies current by participating in skills training. Trains staff.
Judgment and Common Sense: Decisions/actions are sound, including safety and risk management.
Cooperation: Willing to work with others toward common goals.
Communications: Demonstrates relevance and clarity of written and oral expression. Effectiveness in exchanging ideas and information.
Initiative: Ability to originate, develop and create new ideas or take steps to get things done.
Problem Solving: Identifies and evaluates alternative solutions and selects the most appropriate course of action.
Attendance and Punctuality: Shows daily ability to reliably meet scheduled appointments, arrives on time and prepared to work, respects others’ time, and sets an example for others.

QUALIFICATIONS:

Education and Experience:

  • Bachelor’s degree from a four-year college or university in social work, counseling, or psychology or equivalent combination of education and experience
  • Previous experience and proven consistent success in working with people transitioning out of homelessness
  • Previous experience working with people with multiple disabilities
  • Previous management, administrative and/or supervisory experience

Language and Communications Skills:

  • Ability to effectively present information both orally and in written format and respond to questions from staff, guests, residents, government entities, accountancy authorities, service partners and the general public.
  • Computer proficiency in Microsoft Office applications and ability to quickly learn additional applications if required
  • Well organized, self-starter
  • Possesses excellent telephone, electronic, written, and verbal communications skills
  • Spanish-speaking preferred

Mathematical Skills:

  • Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability:

  • Ability to define and solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Skills and Abilities:

  • A deep sense of compassion and understanding for homeless and marginalized individuals
  • A dedication to and practice of social justice
  • Must be mature, even-tempered and team spirited, respectful of the challenges of others, and have tempered judgment of others
  • Possess passion and enthusiasm for the mission of Franciscan Workers of Junipero Serra
  • Ability to multi-task, prioritize, and make sound independent decisions
  • Comfortable and knowledgeable in consensus-based decision making and practice of non-violent communication
  • Acts ethically, responsibly, and with utmost integrity

PHYSICAL & SENSORY REQUIREMENTS:

  • Ability to easily climb stairs to a second story
  • Ability to easily bend and lift 20 lb. overhead
  • Ability to read and comprehend administrative documents as well as data on a computer screen
  • Ability to hear normal conversations and answer phones
  • Hand, finger and body coordination sufficient to fulfill requirements of the position
  • Ability to stand or sit for extended periods of time

TRAVEL:

This job requires routine travel (driving) within the Salinas Valley area and occasional driving and other travel to
perform advocacy tasks and attend training.

Please submit resume to  Martin Alvarez, Program Director, martin.alvarez@dorothysplace.org

Community Health Worker II

EXEMPT: Non-exempt, full-time
REPORTS TO: Drop-In-Center Program Manager
COMPENSATION: $ 23.00/hour, medical/dental/vision, holidays, sick leave

POSITION SUMMARY 

The Community Health Worker II (CHW II) is responsible for ensuring a supportive, compassionate, and empowering experience of our consumers, most of which are experiencing chronic homelessness. CHW II provides advocacy & assists with connections to health services, housing, and other social services. Responsibilities include linking consumers to community resources, conducting intakes/assessments, conflict de-escalation and resolution.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following as well as other duties that may be assigned:  

  • Understanding that Trauma-Informed Care is our prime directive and is a treatment framework that involves understanding, recognizing, and responding to the effects on our consumers of all types of trauma. 
  • Treat all customers equally, with respect, and according to the guidelines and staff rules. Our standard is one of graciousness and kindness. When misbehaviors occur, respect the consumer and divert the behavior if possible.  
  • Maintain collaborations and supportive relationships with social services, medical, and mental health providers, and other partnering agencies.  
  • Conduct intakes in the Homeless Management Information System (HMIS) & assessments in the Coordinated Assessment and Referral System (CARS).
  • Maintain HMIS with suitable data integrity. Provide data reports that demonstrate accurate outcomes. 
  • Maintain a collaborative working relationship with Central California Alliance for Health (CCAH) through Community Supports (CS) services.
  • Assist in obtaining health coverage and housing readiness documentation such as I.D., Social Security Card, Income Verification, and any other vital documents.
  • Assist consumers in connecting with appropriate housing services and support.
  • Meet regularly with the program manager or director for coordination, mentoring, and reporting outcomes.
  • Coordinate consumers’ appointments and transportation as required. Drive consumers to appointments as needed.  
  • Maintain clients’ confidentiality and strict adherence to confidentiality requirements.
  • Work collaboratively within Dorothy’s Place’s organization (Streets to Homes, Encampment Outreach, and House of Peace), various community agencies, and local services providers.
  • Resolve grievances by program participants through the use of the grievance procedure.
  • Serve as a mediator and find positive ways of responding to conflicts between consumers and staff.
  • Attend staff meetings, case conferences, and other training. CPR and First Aid training are required with the expectation that each staff member can perform CPR if necessary. (All training is provided by organization)
  • Be available to work weekends and holidays. 
  • Communicate immediately with the program manager or director concerning any issues that impact the safety of consumers and staff.  
  • Other duties as assigned. 

GENERAL JOB PERFORMANCE STANDARDS  

Knowledge of Work: Possesses and utilizes organizational skills and knowledge of the issue of people struggling with  homelessness. Has knowledge of local resources. 

Professional boundaries: Has ability to maintain appropriate boundaries with consumers and potential consumers. 

Quantity of Service: Accomplishes an appropriate volume of satisfactory service under normal conditions.  

Quality of Service: Consistently demonstrates accuracy, thoroughness, maturity, and dependability. Serve with minimum supervision. 

Workplace Relationships: Establishes and maintains cooperative and respectful workplace relationships. Serve as a team member. 

Ability to Learn New Duties: Interprets, analyzes and responds appropriately in new situations. 

Training: Keeps core competencies current by participating in skills training. Trains staff and Community Members. 

Good Judgment: Decisions/actions are sound, including safety and risk management. 

Respect for diversity: Interacts courteously and tactfully with people of diverse backgrounds and interests. 

Communications: Demonstrates relevance and clarity of written and oral expression. Effectiveness in exchanging ideas  and information.  

Problem Solving: Identifies and evaluates alternative solutions and selects the most appropriate course of action. 

Attendance and Punctuality: Shows daily ability to reliably meet scheduled appointments, arrives on time and prepared  to serve, respects others’ time, and sets an example for others. 

QUALIFICATIONS:  

Education and Experience: 

  • Associate’s degree in social work, psychology, or related field (preferred)
  • Previous experience and proven consistent success in working with people transitioning out of homelessness (preferred)
  • Previous experience working with people with multiple disabilities (preferred)

Language and Communications Skills:

  • Well organized, self-starter 
  • Possesses excellent effective communication skills and basic computer skill

OTHER SKILLS AND ABILITIES:

  • A deep sense of compassion and understanding for homeless and marginalized individuals 
  • A dedication to and practice of social justice  
  • Must be mature, even-tempered and team spirited, respectful of the challenges of others, and have tempered judgment of others  
  • Possess passion and enthusiasm for the mission of Franciscan Workers of Junipero Serra  
  • Ability to multitask, prioritize, and make sound independent decisions 
  • Comfortable and knowledgeable in consensus-based decision making and practice of nonviolent communication 
  • Acts ethically, responsibly, and with utmost integrity 
  • Must be sensitive and understanding of multicultural needs 
  • Must be Trauma Informed 
  • Ability to work flexible hours 

PHYSICAL & SENSORY REQUIREMENTS:  

  • Ability to read and comprehend administrative documents as well as data on a computer screen 

Please submit cover letter and resume to: Drop-In Center Program Director, 

Jacqueline Gacayan at jacqueline.gacayan@dorothysplace.org

QUALIFICATIONS:

Education and Experience:

  • Bachelor’s degree from a four-year college or university in social work, counseling, or psychology or equivalent
    combination of education and experience OR four years of lived experience of street homelessness and ability to
    learn and thrive in an administrative environment.
  • Previous experience and proven consistent success in working with people transitioning out of homelessness
  • Previous experience working with people with multiple disabilities
  • Previous management, administrative and/or supervisory experience (preferred)

Language and Communications Skills:

  • Ability to effectively present information both orally and in written format and respond to questions from staff,
    consumers, residents, government entities, accountancy authorities, service partners and the general public.
  • Computer proficiency in Microsoft Office applications and ability to quickly learn additional applications if required
    (such as medical billing software).
  • Well organized, self-starter
  • Possesses excellent telephone, computer (MS Office), written, and verbal communications skills
  • Speaking and writing both English and Spanish is required.

Mathematical Skills:

  • Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability:

  • Ability to define and solve practical problems and deal with a variety of concrete variables. Ability to interpret a
    variety of instructions furnished in written, oral, diagram, or schedule form.

Other Skills and Abilities:

  • A deep sense of compassion and understanding for homeless and marginalized individuals
  • A dedication to and practice of social justice
  • Must be mature, even-tempered and team spirited, respectful of the challenges of others, and have tempered judgment of others
  • Possess passion and enthusiasm for the mission of Franciscan Workers of Junipero Serra
  • Ability to multi-task, prioritize, and make sound independent decisions
  • Comfortable and knowledgeable in consensus-based decision making and practice of non-violent communication
  • Acts ethically, responsibly, and with utmost integrity
  • Must be sensitive and understanding of multicultural needs
  • Must be Trauma Informed
  • Ability to work flexible hours

PHYSICAL & SENSORY REQUIREMENTS:

    • Ability to easily climb stairs to a second story
    • Ability to read and comprehend administrative documents as well as data on a computer screen
    • Ability to hear normal conversations and answer phones
 
Please submit resume to Jaqueline Gacayan, Program Director, jaqueline.gacayan@dorothysplace.org

Community Health Worker I

EXEMPT: Non-exempt, full-time
REPORTS TO: Program Director
COMPENSATION: $19.00/hour, medical/dental/vision, holidays, sick leave

POSITION SUMMARY 

The Community Health Worker I (CHW I) is responsible for ensuring a supportive, compassionate, and empowering experience of our guests, most of which are experiencing chronic homelessness. Responsibilities include working directly with guests to meet their daily needs in a safe environment, provide immediate support to guests, recording data on every guest that uses our services, maintaining safety and security, providing hygiene, clothing, and other basic needs, general cleaning and disinfecting, conflict de-escalation and resolution.

 

ESSENTIAL DUTIES & RESPONSIBILITIES include the following as well as other duties that may be assigned:  

  • Understanding that Trauma-Informed Care is our prime directive and is a treatment framework that involves understanding, recognizing, and responding to the effects on our guests of all types of trauma. 
  • Treat all guests equally, with respect, and according to the guidelines and staff rules. Our standard is one of graciousness and kindness. When misbehaviors occur, respect our guests and divert the behavior if possible.  
  • Maintain collaborations and supportive relationships with social services, medical, and mental health providers that are helpful to our guests and partnering agencies.  
  • Meet regularly with the program manager or director for coordination, mentoring, and reporting outcomes. 
  • Ensure the accurate and timely collection of statistical data for all operations.  
  • Resolve grievances by program participants through the use of the grievance procedure.
  • Serve as a mediator and find positive ways of responding to conflicts between guests and staff.
  • Inventory supplies, including ensuring that donations and supplies are used appropriately, that needs for  donations are reported to Development, and that supplies are purchased when needed.  
  • Attend weekly staff meetings, staff in-service and other training. CPR and First Aid training are required with the  expectation that each staff member can perform CPR if necessary. (All training is provided by organization)
  • Be available to work weekends and holidays to better serve our guests’ needs. 
  • Communicate immediately with the program manager or director concerning any issues that impact the safety of our guests and staff. 
  • Other duties as assigned. 

GENERAL JOB PERFORMANCE STANDARDS  

Knowledge of Work: Possesses and utilizes organizational skills and knowledge of the issue of people struggling with  homelessness. Has knowledge of local resources. 

Professional boundaries: Has ability to maintain appropriate boundaries with guess.

Quantity of Service: Accomplishes an appropriate volume of satisfactory service under normal conditions.  

Quality of Service: Consistently demonstrates accuracy, thoroughness, maturity, and dependability. Serve with minimum  supervision. 

Workplace Relationships: Establishes and maintains cooperative and respectful workplace relationships. Serve as a team member. 

Ability to Learn New Duties: Interprets, analyzes and responds appropriately in new situations. 

Training: Keeps core competencies current by participating in skills training. Trains staff and Community Members. 

Good Judgment: Decisions/actions are sound, including safety and risk management. 

Respect for diversity: Interacts courteously and tactfully with people of diverse backgrounds and interests. 

Respect for staff and consumers: Maintains respect and support of fellow staff members and volunteers in support of  staff. Sensitive to inappropriate remarks or actions that make staff, volunteers or guests uncomfortable, and  demands proactive correction of those behaviors on the spot. Zero tolerance for harassment of staff, volunteers, or guests.

Communications: Demonstrates relevance and clarity of written and oral expression. Effectiveness in exchanging ideas  and information.  

Problem Solving: Identifies and evaluates alternative solutions and selects the most appropriate course of action. 

Attendance and Punctuality: Shows daily, arrives on time and prepared to serve, respects others’ time, and sets an example for others. 

QUALIFICATIONS:  

Education and Experience: 

  • Previous experience and proven consistent success in working with people transitioning out of         homelessness (preferred)
  • Previous experience working with people with multiple disabilities (preferred)

Language and Communications Skills:

  • Well organized, self-starter 
  • Possesses excellent effective communication skills and basic computer skill

OTHER SKILLS AND ABILITIES:

  • A deep sense of compassion and understanding for homeless and marginalized individuals 
  • A dedication to and practice of social justice  
  • Must be mature, even-tempered and team spirited, respectful of the challenges of others, and have tempered judgment of others  
  • Possess passion and enthusiasm for the mission of Franciscan Workers of Junipero Serra  
  • Ability to multitask, prioritize, and make sound independent decisions 
  • Comfortable and knowledgeable in consensus-based decision making and practice of nonviolent communication 
  • Acts ethically, responsibly, and with utmost integrity 
  • Must be sensitive and understanding of multicultural needs 
  • Must be Trauma Informed 
  • Ability to work flexible hours 

PHYSICAL & SENSORY REQUIREMENTS:

  • Ability to read and comprehend administrative documents as well as data on a computer screen 

Please submit cover letter and resume to: Drop-In Center Program Director, 

Jacqueline Gacayan at jacqueline.gacayan@dorothysplace.org

 

Streets To Homes Program Director I

EXEMPT: Yes
REPORTS TO: Executive Director
DATE: July 1, 2023

POSITION SUMMARY

Leads and supervises a team of ten social workers, two housing navigators and two program managers. The Streets To Homes Program Director is responsible for ensuring the supportive, compassionate, and empowering management of the social workers and housing navigators on staff, and for the consumers they serve, most of which are experiencing chronic homelessness. Responsible for teaching and modeling Trauma-informed Care. Responsibilities include staff and volunteer management, management of the facility, training, mentorship, and conflict resolution. This position is expected to model excellence for the team. This position is responsible for directing the operation of the Multidisciplinary Encampment Outreach Team.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following as well as other duties that may be assigned:

  • Create and implement staffing plans for Streets To Homes to ensure consistent, safe, and reliable staffing. Create and update position descriptions for all staff.
  • Train and supervise all Streets To Homes staff, both employees and volunteers.
  • Work with Executive Director to plan and implement programming and program improvements.
  • Draft policies and procedures for staff and volunteers. Ensure that such policies are consistent with our mission of treating consumers with respect and dignity, understood by all staff and volunteers, and implemented fairly and consistently. Update policies and procedures as needed upon approval of Executive Director.
  • Work with Executive Director to formulate effective program measurements, outcomes, and data gathering procedures. Use data to improve programs and develop evidence base for funding.
  • Maintain the integrity of the Activate Care system; train staff.
  • Work with Executive Director and Development Officer to develop and execute a fundraising plan that makes the program sustainable. Assist in creating grant proposals.
  • Propose program modifications and new program features to Executive Director as needed. Explain proposed program changes to Board of Directors if requested.
  • Plan, develop, and maintain collaborations with social service, medical, and mental health providers.
  • Manages long-term goals and objectives of the program. Conduct needs assessments. Use research and evidence base.
  • Meets regularly with executive director for coordination and mentoring.
  • Ensure accurate understanding and implementation of policies and procedures through methods such as group meetings, individual meetings, policy manuals, checklists, documentation of non-compliance with policies and procedures, warning notices, and correctional employment actions.
  • Ensure the accurate and timely collection of statistical data for all operations as well as its reporting to the development staff, the City of Salinas, County of Monterey, and other interested persons.
  • Resolve grievances by program participants through the use of the grievance procedure.
  • Serve as a mediator and finds positive ways of responding to conflicts between consumers and staff.
  • Supervise the program managers.
  • Participate in budget planning, track expenses, evaluate costs, and consider ways to conserve on costs. Identify projects for grant requests and collaborate with development staff on budget for projects.
  • Collaborate with the Development Officer by preparing and submitting accurate and timely statistical reports, keeping staff informed of changes in collaborative services, and new and best practices in trauma-informed case management of chronically homeless populations. Identify research opportunities.

GENERAL JOB PERFORMANCE STANDARDS

Knowledge of Work: Possesses and utilizes knowledge of the job that is essential to perform the specific functions and related work.

Quantity of Work: Accomplishes an appropriate volume of satisfactory work under normal conditions.

Quality of Work: Consistently demonstrates accuracy, thoroughness, maturity, and dependability.

Timeliness: Completes assignments on or ahead of schedule.

Ability to Learn New Duties: Interprets, analyzes and responds appropriately in new situations. Develops guidance and procedures.

Training: Keeps core competencies current by participating in skills training. Trains staff and Community Members.

Judgment and Common Sense: Decisions/actions are sound, including safety and risk management.

Cooperation: Willing to work with others toward common goals.

Communications: Demonstrates relevance and clarity of written and oral expression.  Effectiveness in exchanging ideas and information.

Initiative: Ability to originate, develop and create new ideas or take steps to get things done.

Problem Solving: Identifies and evaluates alternative solutions and selects the most appropriate course of action.

Attendance and Punctuality: Shows daily ability to reliably meet scheduled appointments, arrives on time and prepared to work, respects others’ time, and sets an example for others.

QUALIFICATIONS:

Education and Experience:

  • Master’s degree from a four-year college or university in social work, counseling, or psychology or equivalent combination of education and experience
  • Previous experience and proven consistent success in working with people transitioning out of homelessness
  • Experience living in and/or coordinating in intentional communities with a diverse population
  • Previous management, administrative and/or supervisory experience

Language and Communications Skills:

  • Ability to effectively present information both orally and in written format and respond to questions from staff, guests, residents, government entities, accountancy authorities, service partners and the general public.
  • Computer proficiency in Microsoft Office, Google Suite, HMIS and Activate Care applications and ability to quickly learn additional applications if required
  • Well organized, self-starter
  • Possesses excellent telephone, electronic, written, and verbal communications skills

Mathematical Skills:

  • Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability:

  • Ability to define and solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Skills and Abilities:

  • A deep sense of compassion and understanding for homeless and marginalized individuals
  • A dedication to and practice of social justice
  • Must be mature, even-tempered and team spirited, respectful of the challenges of others, and have tempered judgment of others
  • Possess passion and enthusiasm for the mission of Franciscan Workers of Junipero Serra
  • Ability to multi-task, prioritize, and make sound independent decisions
  • Comfortable and knowledgeable in consensus-based decision making and practice of non-violent communication
  • Acts ethically, responsibly, and with utmost integrity

PHYSICAL & SENSORY REQUIREMENTS:

  • Ability to easily climb stairs to a second story
  • Ability to easily bend and lift 20 lb. overhead
  • Ability to read and comprehend administrative documents as well as data on a computer screen
  • Ability to hear normal conversations and answer phones
  • Hand, finger and body coordination sufficient to fulfill requirements of the position
  • Ability to stand or sit for extended periods of time

TRAVEL:

  • This job requires routine travel (driving) within the Salinas Valley area and occasional driving and other travel to perform advocacy tasks and attend training.

Please submit resume to  Maritza Martin, maritza.martin@dorothysplace.org

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  • Tax ID 77-0081240
  • PO Box 2027
  • Salinas, CA 93902
  • 831-757-3838
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